Did exactly what they promised which is all one can ask. The delivery team went out of their way to be helpful. It would perhaps have been useful to know that only the installer teams have the training to remove fridge doors. The fridge ordered was large and needed the doors removed in order to get it in. I assumed that any delivery option would cater for that and indeed the guys did help but we all had to work out how to do it first. If I had known I would have asked for installation.
Also, we had separate fridge and freezer and was replacing both with one unit but there was only an option to have one taken away for disposal
I brought their Air3 Complete package from their website for £159. Firstly no delivery upgrade options so I had to wait a week for delivery.
Then when the unit arrived there are no real instructions just a note saying to log on to their website for more info - yet their website hasnt anything for that machine (apparently its too new!).
So when the hose wouldnt fit on the brush head I called them... wait aminute thats on 0844 number charged at 4.8p/min - not much but by the time you have gone through their countless menus of press this for that and that for this and waited.... and waited you have soon cloacked up 20 minutes or almost a £1 where a normal number would have been free in my call allowance.
The lady I spoke to was very nice but unable to help offering to send parts out for this brand new machine but that would have taken 5 to 10 working days to come. She offered to exchange the machine but that would take a couple of weeks too by the time the broken one is collected and the new one is supplied. Clearly a company from past times when such a speed was..... hang on was it ever that slow?
I took the return option and wait, they send a label and a bag out 2nd Class post and then you have to arrange collection with their courier... they cant email it because there is a bag (not that the original parcel came in a bag, just a box) and the label has a barcode so you cant possibably print it at home (someone ought to tell amazon you have that kind so slick its almost fun).
Then theres a 30 day persiod to get your money back making sure you have incurred interest on your card or had to folk out the money anyway and presumably how Vax make their money beacuse I cant imagine anyone wanting to but that cheap plastic tat with even cheaper customer service.
Ly Kenny found this review useful
You can really tell the quality of a company when things go wrong. I placed two internet orders and got muddled on both - not a great advert for me but to their absolute credit they sorted the problems out quickly and without question.
The products supplied were well packaged and arrived exactly as promised.
If my experience is typical - and I suspect it is, they you couldn't ask for a more helpful company. I will be recommending them to others.
the clothes are good quality, normally and the speed of service both ordering, returns and exchanges is also good.
Whats bad is the amount of spam mail you get, although thanks fully they did respsct christmas day. With so many 'special offers' to email me about why not be a little more honest and simply do a bteer price all the time. That way you wont irritate me by offtering me something I have just brought a day or so earlier for half the price the next day and a massive 60% of a day or two after that.
I have only ever made one purchase - in 2010 and that didnt go well so deceided never to go back. Despite requests to stop they have spammed me ever since.
They are even so disrespectful they continued to spam me on Christmas day? Why.
Clearly only interested in profit and not in anyway respectful of their customers.
Tim Martin found this review useful
Good quality product, quick delivery.
But why hassle me on christmas day?.... surely I am entitled to at least that day free of someone wanting to profit out of me?
Demonstrates a lack of respect and a clear interest in profiteering excused by an 'automated email'. I dont want to deal with a company that hassles me for reviews or more purchases and sadly it seems this company seems happy to do just that irresepctive of my feelings or interests.
It seems perhaps I was unlucky or the other reviewers lucky. In the end we have agreed to walk away from it all and put it down as a bad experience.
Good on price and service and there's little more one could expect or want.
You wouldn't immediately think of a company with the name Go-Electrical as an obvious choice for a gas hob kettle but not only do the have a decent range they are very competitive too.
All shipped in time for tea!
I have been dealing with the NFU Mutual for many years now. Business can be transacted though a call centre (which is good) and also though local offices (and there's probably one in most towns).
Whilst its not all perfect by any means - some may say they are expensive for example - you cant fault their enthusiasm to provide top notch service and assistance.
Over the years I have also had reason to make some claims and its that part which really sets company's apart and you see what you are paying for. The NFU Mutual have been superb on every occasion quickly resolving any issues which arise.
The guys at the Ely office (I am sure most are the same) are superb - treated as a person not a number or a problem.
We normally have a regular chap from ParcelForce delivering. Not the happiest of people but reliable.
2 days ago we were expecting a delivery from Screwfix - it didn't arrive. I looked on line and they had held it at the depot because they couldn't locate the address (our post code relates to just two properties). Expecting them to call or maybe google the address for the next day I was surprised to find they hand done anything - it remained in Cambridge. the following day I got a letter from them telling me their wasn't sufficient detail on the address label to locate the address. The letter was perfectly addressed so apart from the parcel, where did they find it?
In fact they could have delivered the letter with one of the many other parcels they deliver to us weekly/monthly and have done for the past five - six years!
Had two deliveries from DPD today. Both on different vans, both from Amazon. One was missed at 08:55hrs despite a sign on the door saying I was in area behind the house. They left a 'sorry we missed you' sheet explaining how I could 'upgrade' the delivery or reschedule it online using the number on the sheet. In one place it tells me the parcel will be delivered the next working day instead, in another area it says if you don't contact them within 4 days of the 1st attempt they will return it
Online the number seemed to be for someone else completely - having been signed for 7 months earlier by a name I didn't recognise so I had to call.
The call is answered by a machine telling me to give a number in the top left hand corner of the sheet. In fact the number is in the middle at the bottom. I do that, it reads out my post code then sits me in a queue for an advisor for the next 10 minutes.
The chap on the phone wanted to charge me £12 to deliver the parcel the next day (saturday) or I could collect it from Peterborough (about an hours drive) or wait for Monday.
there response - its Christmas we cant be hanging around and despite the fact I saw the van drive away and called within 20 minutes he couldn't come back!
Cavell found this review useful
Ask me yesterday and I would have been quite positive. Today I spent an hour and half on the phone being told that an item I had returned as per manufacturers instructions couldnt be repaired nor replaced due to the cost involved. Their solution (not the manufactuers) was to give a PARTIAL refund because the cost difference was disproportionate in their terms. It turned out to be £7 and they couldnt be troubled to return the item to the manufacturer who would have repaierd or replace it free of charge.
The refund, somthing I hadnt been warned of or suggested during the return was reduced due to the product being 6 months old (it has a 2 year warranty). they quote in the email chapter and verse of their terms and conditions and the Sale of Goods Act so obviously expect complaints. They also refunded to a credit card without asking if it is still valid - which it wasnt. Because they have sent their money to a credit card company who I dont have any dealings with they also refused to return the faulty item I could have returned to the manufacturer to resolve.
I am told there isnt a manager in the building past 4pm on a Friday and their returns department stop work at 3:30 each day and no one can get in their after that time.
They did eventually offer a full refund of the purchase price but only a small amount would be available straight away and I would have to stump up the rest of the cash to buy a replacment at a greater price from them. So because they wanted to save £7, I needed to find about £130 until their refund worked its way back and someone felt the urge to send me a cheque which of course would take a further 3 days to clear and mean I had to travel 20 miles to a bank to pay it in. As its christmas I guess we would be looking at sometime in the new year!
One of the other reviews said that ebuyer were ok until something went wrong - I now fully understand and support that view. Whatch the prices however - other companys often have the same stuff cheaper.
When placing an order remeber their warranty service is just as likely to give you a partial refund as a fixed or replacment item and they will try and get one over on you for as little as £7.
Good luck - you may need it.
Following a long drawn out discussion with the staff at Ebuyer the matter was resolve in way which was good for both of us. There are some systems which I think they should change but the matter is now resolved. I have increased from one star to three because of the enthusiasm they demonstrated in resolving the issue.
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