Not being a regular trophy buyer I wasn't too sure of how to judge a good one for a bad 'un - so went by the professionalism and ease of use of the Trophy Store website. Finding what I wanted was really easy - as was adding the required engraving. The trophy arrived really quickly although it looked like courier had kicked the parcel all the way from the Trophy Store to me! Sure enough the otherwise very well packaged trophy was broken. I immediately contacted the store, sent them a photo of the broken goods and was promised a FOC replacement ASAP. It duly arrived, unbroken and well within the timescale promised. Very impressed - if I ever need another trophy I won't bother looking anywhere else!
Can't fault the service or the product - having not had to search for a replacement toilet seat before I was pleasantly surprised how easy it was - and how quickly it was delivered. Very easy to install, hopefully it'll last longer than the B&Q original, which just rusted away at the hinges.
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