Jennifer Joyce´s profile

Reviews (5)

TapsUK

Waiting for a reply and I'm worried as I have just read reviews from people who need replacements or refunds.

Received tap. On fitting the tap leaks. Not what I need when I have paid a plumber to fit. Hoping for a prompt reply and a new tap and refund to pay a plumber . We shall see. I set up an account yo track my trouble ticket. Have not received an email to confirm to allow me to track it. If seats able to do this softer a rew minutes, has been an hour! Not looking good so far.

IronmongeryDirect

Don't check stock

I phoned an order through on a Wednesday. Was told it would be with me the next day.
Next day I phoned as I had no email confirmation. They said "no that comes later order definitley dispatched." Friday no order so I phoned to ask where it was. Only then was I told items out of stock and that they tried to tell me 7pm Thursday. Not very helpful as I needed items by Friday. Asked why I wasn't told at time of ordering they said they don't check every order. Stock system doesn't automatically check. No point telling me out of stock after the promised delivery time. It took then nearly 48 hours to tell me out of stock. Sorry but won't be using them in the future.

18 July 2013

Reply from IronmongeryDirect

Hi Jennifer,

Thank you for taking the time to provide us with feedback.

I was extremely disappointed to hear that we let you down very badly on this order and can only apologise for all the inconvenience that we caused you.

I have given feedback to the agents involved and once again thank you for letting us know of your experience.

If you would like to discuss this further with me, please call me on 0808 168 2828 and I would be happy to talk to you.

Many thanks,

Joyce

247 Blinds

All really good except no notice given whenm delivery being made.

It was easy to order. The only downside is that you don't know when it is going to be delivered.
Would be nice if they sent an email or text to say what day.
It was jusy fortunate that they delivered on my day off and I was in.

247 Curtains

Delivered in time but did not get notified when delivery would take place

I was happy with the ordering process.
i did not receive an email when curtains were ready.
I did not get an email for a delivery date.
The parcel was left with a neighbour. On my the card it said left with "12 Green door"!!!!
The product is fine.

Jennifer Joyce´s profile

profile image of Jennifer Joyce
Jennifer Joyce
Reviewer
Female, 1964
London, United Kingdom

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