Mrs B´s profile

Reviews (1)

BHS

Customer disservice!

Website went down during the point I was paying for my order. No email to confirm the order so I emailed their Customer 'Service' dept to find out if it had gone through. As there is no category for 'where's my order' I chose 'Change my order' and wrote a comprehensive description of the problem. The response was 'Sorry you cannot change your order'. Clearly my first email had not been read or they are just lazy in that department, so I emailed again asking for a better response but sadly none came. I assumed that as I hadn't heard back the order hadn't gone through so reordered. I received an email today stating that the original one was leaving the warehouse today....... So, I tried to cancel the subsequent one but 'This is not possible, you can refuse delivery or send it back to us'. Thanks, BHS, for your (lack of) help. I shall not be using you again.

Mrs B´s profile

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Mrs B
Reviewer
Female, 1965
United Kingdom

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