A company that has two computer systems which they refer to as the old and the new. The two systems don't talk to each other and the information on one contradicts the information on the other. If you telephone them and quote your Booking Reference you will be told that it is not one of their numbers! Apparently they have to enter two naughts before the number before their system will accept the number!! It really is very important to check all the details on any documentation they give you as mistakes do occur. You do have to return to their branch to collect your flight tickets because they do not trust first class mail or recorded delivery.
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