I have flown all over the world but have never experienced such poor customer service as I had with Jet2. My flight to and from Palma was delayed 7hrs out and 5hrs on the way back, none of the Jet2 staff or their handling agent where any help and wasn’t till they had all of us on the flight demanded a response did we get any answers…little too late and very poor. To top it all, on our late return my baggage was damaged and a lot of my clothes missing, I am still fighting with them for compensation with them trying to get out of it. I have written to them twice, phoned with no positive outcome to date…so be warned … I have since flown many times to Palma with BMI baby …far better company and a more professional and customer service approach …So Jet2 Never again Very poor Airline
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