Ordering my custom multimedia desktop PC couldn't have been any easier.
I had a rough idea of what spec I wanted, but the custom build section of the website made it very easy to determine which components were compatible and which weren't.
Everytime I emailed them with a question, I had a reply back from them within the hour and even in some cases within 5 minutes!!! My computer did arrive at the latter end of the delivery estimate, but I assume this was down to the spec of the machine and I'd much rather it arrive later and be fully tested.
When it arrived, I plugged it in and was ready to go immediately, no problems or setup time needed. Overall a very satisfying experience!
Like the last review, I have had my laptop for 18 months. Within 4 weeks of having it, the webcam stopped working due to a driver fault, along side this the mouse pad also developed a fault. The laptop was replaced by the retailer as it was deemed a manufacturing fault.
After receiving the replacement laptop, 6 months later the webcam stopped working again and the same problem with the mouse occurred. I sent the laptop away to the UK repair centre for it to be returned over 3 weeks later with damaged pixels on the screen and all of the dust covers for the card slots missing. I tried to get back in touch with them to report this, but had no luck.
A further 6 months after having the repaired laptop back, the screen pixel damage has got worse, the mouse pad has developed a fault again and now the hard drive is failing!
After 2 months of emailing and trying to call them, I finally got through to their customer service (which for a UK support centre had limited English vocabulary) to be told basically the UK repair centre wasn't good enough and if I sent it to the Netherlands they'd 'hope' it would get fixed there.
I then asked about a replacement, to be told only after 4 repairs of the same fault would they consider a replacement! In which I replied 'what if the laptop breaks again with the same, known faults 3 months later and it's outside of the warranty?' I was told it was tough and I would have to pay for the laptop to be repaired.
I can honestly say this is the worst laptop I've ever had and the worst customer service I've had to deal with! Looks like a Sony or Toshiba will be my next laptop, a brand that is reliable!
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