I have been a customer of Natwest for many years. Until recently I couldn't really complain about them but then again that's because I have never really needed to contact Customer Services for anything significant. I have an Advantage Gold account with them, and this month they have decided to increase the monthly fee by 16% from £12.95 to £15 whilst taking away some of their best benefits. They had Identity Theft Protection which I used some of the prevention services of regularly. They have taken that away and replaced it with 2 family day passes a year at National Trust. Great, at a time when Identity Theft is at its highest they're handing us leisure vouchers instead of trying to protect their customers. They have also taken away other insurances. I spoke to Customer Services and they said it was a "business decision". I have a First Class business degree, and last time I checked the best business decisions are customer focused. That's how you keep the money rolling in.
Seeing as this account no longer serves my needs, I will be closing it and going elsewhere. I can see other banks offer much more for the same price.
I have been a customer of Simply Supplements for several years and have overall been very happy with them until recently when I had my first issue with them. Their products seem to be good quality and are usually the cheapest online. They don't have the widest choice in the world so sometimes I have to shop elsewhere for a particular supplement but they do seem to be improving gradually in this area. Their delivery is also reasonable especially as it's free.
If it wasn't for the recent issue, I would have given them 5 stars but having now experienced their customer service I'm knocking a star off. I made an order which I changed my mind on, I changed my mind quickly so the product hadn't been dispatched yet. As a result of my experience with other companies I assumed it would be OK to cancel because of this - other companies have not had an issue cancelling if the item was not dispatched. I gave Simply Supplements a call first thing in the morning to say I'd like to cancel, to which they basically said they can't do that despite the item still sitting there in their warehouse. I was very disappointed in this and whilst I will probably still be using them in future, I will start to use other companies also. I prefer to pay a little bit more for good customer service.
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