Ok, Ikea UK has decided not to acknowledge my complaint but it would be in everyone's best interest to know that their £35 home delivery charge is a total rip-off and a terrible experience!
Here is what I wrote to Ikea:
I have a very bad experience with delivery. My order number is 382960546 (bed, drawer, etc 6 items), order date online was 30/6/12. The original delivery date was 6/7/12. I had to take annual leave from work to receive the order. The truck arrived but the driver came without the right equipment to deliver the items. The driver was rude and mentioned that insufficient feedback when I have clearly instructed him to load at the loading bay. He was not interested and simply wanted to pass the job back to someone else. This is frustrating enough as I have wasted a day of my annual leave. The driver made another delivery date 9/7/12 and I have asked for previous delivery time of 11 am. However I have not received any confirmation and when I tried to check on ikea online delivery the system reports that no such order exists. I am now in a situation of either taking another day of annual leave tomorrow risking no show from the delivery. This is not a good experience at all!
This is my third phone sold to Envirofone. Terrific communications - I received continuous updates on transaction progress until the cheque arrived at my mailbox. I have no reservations in recommending this company to family and friends.
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