Hotelsclick

Poor, very poor

Avoid Hotelsclick.com
IMPORTANT

At the time of reservation, hotelsclick.com will give you a deadline for cancellation giving an impression that until that time, there wouldn’t be any penalties.

However, when you have paid, you will be informed through a confirmation message that an administration fee of Eur 25 or equivalent will be charged in case of cancellation. Please, observe this information will be provided after your reservation has gone through and you have already paid.

I have no issues if there are cancellation restrictions from the property booked. That’s perfectly fine. The way hotelsclick.com does is unethical, perhaps unlawful and really consumer unfriendly.

No other major booking sites charge you for cancellation or for that matter try to camouflage their fees. Remember, even the surest travel plans can go awry, so better beware of their tricks and think twice before making reservation with them.

None of their contact numbers work either. I have vainly tried several times, without ever getting through … must be an indicator of their seriousness.

Heather Pearson found this review useful

25 January 2011

Reply from Hotelsclick

Dear Nordic Vagabond,

Please find the following; pasted from our terms and conditions: Cancelling before the deadline: If you cancel your hotel reservation before the deadline you will be subject to an administration fee per room. The administration fee is EUR 25,00 or based on the exchange rate of the currency chosen.

Kindest regards,
Hotelsclick Customer Care