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Reviews (1)

Christianbook

New homeschooling mom VERY disappointed in this Christian website

I am a new to homeschooling and found this site to be great to look at the different curriculums available. It's website was user-friendly and easy to maneuver through. That's where it stops. Being new at homeschooling, it is difficult to sift through the many curriculums available and to find the proper fit for your child. Like many newbies, I continued what my child used in her private school. When I received the items, I called multiple times to question returns on the curriculum kits, since I already had the student workbooks. I returned several kits initially and was refunded for each individual item. Well, as you progress with homeschooling, you find what works and what doesn't. My child didn't care for traditional methods of schooling, therefore I called again and questioned the return of these items, only to receive reassurance. All of these items were returned within 30 days. Yet, the following 2 other returns on these kits were charged an additional restocking fee. When I squawked, I was told I was suppose to know from the first time that it was a courtesy refund and it wasn't allowed a consecutive time. How is a consumer suppose to know if not warned the first time to beware of buying kits! Especially when the 3 other customer reps that was spoken to, failed to mention that a restocking fee was going to occur. Whatever happened to the saying that the customer is always right? Especially with a CHRISTIAN bookstore? Now I know why the homeschooling books recommend Rainbow Resource Center and fail to mention Christianbook.com. Only if the owners know how their customer service dept conducts themselves!

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Cathy
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United States

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