Great seller - very helpfull over the phone. Despatched goods the same day via courier for me - so I received the item next day.
The price was the cheapest on the net, and my goods were despatched free of charge - what more could you ask!
Couldn't faulty the service - would definitely use again.
I have topped up my payg phone twice now and registered to receive my freebeez copupons (For Thorntons chocs & toffees) Which have never arrived by email as I was told they would.
Been emailing Vodafone who finaly told me to phone them. Their CS Operator told me on the 19th December there seems to be a technical problem, and that they would forward my details to their correct department so they can resolve the issue.
Still no contact and no vouchers to claim my free goods.
Online Live chat with CS rep got me nowhere 26/12 - told them my email address.phone no. sim card no. amounts of last 3 top ups and the last 3 numbers I dialled as well as my credit balance before they could verify my identity. (What a joke!)
After nearly half an hour I was transfered to a man in another CS dept to sort out the freebeez claims.
Apparently vfs system shows I have rewards for blockbuster and snapfish? (whatever that is) but I have texts on my phone confirming that I claimed Chocolates from Thorntons (which IS what I actually claimed) and I have received confirmation texts that the online sweet vouchers would be emailed to me very soon (which I should print off and take to one of their stores to redeem)
The man then said I was to hold the line and he would transfer to someone else - who promptly cut me off.
I just redialled 191 to speak to an operator again. I got the message 'we are extremely busy - pls call back later' and I have had 25p taken from my credit balance for the priviledge.
Thanks a bunch Vodafone.
Now taking my credit, and still not sending out rewards.
Vodafone get your act together. If you offer freebies to your customers at least send out the vouchers. After all - you have the cheek to ask that we complete a survey to say how good the freebeez idea is - then fail to deliver.
I would like vodafone to respond and refund my 2 lots of 25p which I have had to pay (in attempting to speak to the CS depts - even though I just get cut off), and I would like my vouchers !!!!!!
I purchased a Sharp 24" HD combi TV/DVD on 6/12 and paid for courier delivery all by credit card. Subsequently received an email next day to confirm my order.
After 7 days nothing arrived (had been checking status of order online which wasn't changing - kept indicating pending, awaiting despatch)
Rang cs number several times over a two day period. (Always being kept waiting for an operator).
Eventually told on 13/12 by a CS lady that my order was overlooked and that she would chase it and get item despatched, and would send me an email to confirm this.
No email received, so I emailed them again and phoned twice more (don't bother registering for a return call as no one bothers ringing back!)
Overnight the status of my order went from pending to approved - but now says 'out of stock' so rang Pixmania again 14/12 and eventually got through to an operator who confirmed no stock & no expected delivery from suppliers.
I asked to speak to a Supervisor and was told now possible. I Said I wanted compensation as I would now have to pay a higher price for the same TV elsewhere and would have to travel 9 miles to collect one as home delivery was not an option. CS Operator told me Company do not pay compensation so no point her asking a Manager - which I insisted she do in the form of a complaint as I had a contract with Pixmania, and the error lies completely with the Company. The ITEM WAS IN STOCK when I bought it - my payment was taken in good faith that they would deliver in accordance with the web promise of fast delivery within their specified set time frame.
The CS lady told me she will cancel the order within 24 hours and it should be a further 3 working days for the bank to refund the money to my credit card.
In the mean time I am £200 short of cash. I can't buy the replacement item from another (RELIABLE) Company till next week. It will cost me more - through no fault of mine - and if they sell out in the meantime I am stuffed!
Pixmania have proved to be totally unreliable on this occassion and are avoiding accepting that they are entirely at fault.
Do the honourable thing for your customers - pay up and compensate!
Would love to receive a reply from Pixmania.......
Thanks to Rachels (Mediator) fast intervention my issues with this Company have been resolved.- I received my TV by Courier the next day.
It would have been nice though if the status of my order had been corrected and the Company had emailed me to tell me delivery had been arranged, If Rachel had not emailed me back so promptly no one would have been at home to sign for the consignment.
Pixmania - Please address the issues regarding updating orders and making contact with your customers. You are creating unnecessary hassle for both yourself and your customers. The only email I received from you was to say my order had been received (on 6/12)
Thanks Rachel - You're a star for sorting everything out.
Steven found this review useful
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook