I ordered a christmas present from bank - on the website it says that you will receive your package within seven days.
Five days after placing the order I recieved an email saying that it had finally been dispatched.
Two days after this there was no update on the parcel tracking system, I then called the courier company who told me that my order had not been picked up from the bank warehouse, the following then happened when I called bank.
*spoke to a representative who informed me that my order was at the wexham delivery site, he told me he would call to check its wareabouts as not to cause me any more hassle & ring me back in 30 mins.
* two hours later I call back, there is no record of my conversation with the representative, no update on my order and I am told it is still at the bank warehouse... probably. But to confirm this I will have to wait two hours whilst the representative checks and gets back to me.
*Five hours later I call back, there is no update on my parcel, no one knows where it is, I am told i cant have a refund as it has been despatched, even though I haven't received it and Bank have no record of its whareabouts. I am asked to wait another two hours for them to trace it.
*Two days later I havent had any update from any representatives but my parcel fianally arives.
All in all a complete shambles when it came to the delivery of my order, I definitely would not order from the website ever again but will continue to shop in store.
Awful customer service.
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