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Delivery and customer service is awful

I had a lot of problems with the delivery as I was not allowed to contact the delivery company and they would not follow my instructions on how to deliver so I spent 4 days fruitlessly waiting for a delivery.
Customer services take about 15 minutes to answer the phone and as of yet, it has been a week since I wrote an email and have yet to have a response.
I have no idea whether my refund has been processed and am getting fed up with waiting on the phone and waiting for an email reply. AWFUL experience :((((

Ulra Cranand Camilla Jørgensen found this review useful

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Male, 1994
sss, United States