Jason Stevenson´s profile

Reviews (1)

Emergencyfoodstorage.co.uk

Good Selection, poor communications and dispatch

After my purchase (LifeSaver Jerry can), the web status didn't change there was no communication as to when I could expect to receive my order. After a week I called but the person was not able to help and I had to call back again later. In the end I did get my order but I had to chase several more times. Internal communications and better communications need to be significantly improved.

14 December 2011

Reply from emergencyfoodstorage.co.uk

Hi Jason,

We apologise that you didn't experience the top level service our customers have come to expect, we have taken your comments under consideration and have made our delivery times more clear to customers - it can take up to two weeks for delivery though we try to ship within 48 hours outside of Christmas.

Thank you for your feedback and we will make sure it doesn't happen again.

Jason Stevenson´s profile

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Jason Stevenson
Reviewer
United Kingdom

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