Useless company, customer service is below standard as is the actual network service, check twitter as there is an actual twitter account set up by someone in regards to this. My personal experience with their customer service is that they are ineffectual and couldn't care less. I have since moved to O2 and Vodafone for my telecoms, Sky for my broadband and haven't looked back
I'd be very skeptical over using Bank as I've had a very bad experience in relation to the way I was dealt with by their customer services, also the next day delivery service was abysmal not once but twice (I tried again to see if this was a one off), I actually received an item from Germany next day. My experience has been upgraded to 2 stars from minus 1 due to the swift intervention of the Logistics Manager. I m very, very wary of ordering from Bank now and have been using other websites.
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