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Top Battery

Avoid this company

I needed a new battery for my Dell Vostro laptop and the price from Dell was £137.99 so after shopping around for a cheaper alternative I decided on top-battery.co.uk - afterall with a .co.uk address surely they will be based in the UK and easy to deal with!! I wish I'd checked more thoroughly first - I usually do - but in this instance obviously not carefully enough. The battery took over 2 weeks to arrive and had been shipped from China. It 'sort of' fitted on to my laptop (big gap along the joining edge) but when I turned the laptop on I got a message stating that the computer didn't recognise the battery and would not charge from it. I contacted top-battery who asked me to mail it back to China at my own expense, they even asked me not to send it using one of the big carriers! My guess - they send out a duff battery, get £35 of your money - you send it back - they send it out again and again and as long as people keep sending it back at their own cost top-battery can send out the same duff battery continuosly until someone (me) refuses to lose another £10 by posting it back. I paid by Paypal so have opened a dispute and am hoping to get my money back that way. Avoid this company at all costs!!

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Ellie30
Reviewer
Female, 1971
United Kingdom

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