Lewis Wong´s profile
Reviews (1)
Adorama
Worst buying experience.
I emailed Helen Oster, the customer advocate at this company. She basically told me they will charge me for shipping and refusing items because I ordered. What a joke. The fact is I tried to cancel this order AFTER I found out this ridiculous policy and BEFORE the order was shipped. Liars. I have bought thousands $$ from Amazon, when it is free shipping, Amazon WILL NOT charge me shipping even I send it back. This company's practice is very deceptive. Once you place an order, you are hooked. FREE SHIPPING is just a bait. STAY AWAY AT ALL COST.
24 January 2012
Reply from www.adorama.com
Lewis Wong´s profile
2008
United States
About
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As I explained to you on several occasions, Lewis, the terms and conditions are explained in full on the Adorama website where you placed your order:
http://www.adorama.com/catalog.tpl?op=FAQ#SHIPPING
You can cancel your order provided it hasn't yet entered the shipping process. If the item has entered the shipping process, it cannot be cancelled. However, you can return the item for a refund.
Items that qualified for free shipping that are being returned will have our standard shipping charges deducted from refund or credit. The return shipping cost (the cost to send an item back to us) is not refundable.
By the time you cancelled your order, the package was already on the truck - along with approximately 1,000 identically-boxed orders. (I did send you a photograph of a half-loaded trailer so you could see for yourself how it looked).
To have unloaded the truck would have entailed unloading the trailer in order to find your order – which would have delayed the shipping process for 24 hours for every other customer with a package on the trailer.
As I am sure you will agree, this would not have been fair or reasonable.
Therefore, the first opportunity to intercept your package was once it reached the UPS hub; however, UPS, quite rightly, made a charge to Adorama for not only that part of the shipping process but of course the return shipping. Adorama was billed for this therefore we in turn passed the cost onto you as per out terms and conditions – which you had the opportunity to read before you placed your order.
When Adorama offers free shipping it is as if offering a discount to a customer on his or her order; if the order is not completed then the discount cannot be offered.
Finally, comparisons with Amazon, a behemoth amongst retailers, are hardly fair. Adorama is a family-owned and managed business, and we simply cannot afford to pay the shipping costs for customers which are charged to us by UPS if a customer such as yourself changes his mind about an order.
With 9.6/10 at resellerratings.com http://www.resellerratings.com/store/Adorama I guess we must be doing something right.
If you wish to discuss this further, you are most welcome to contact me again: Helen@adorama.com
Helen Oster
Adorama Camera Customer Service Ambassador