As quite a honest and trustworthy seller on this site, Ebay do not encourage honesty as when the buyer makes any kind of complaint no matter what resolution you offer, they will always find in favour of the buyer, my advice is never sell on Ebay but buy as it is encouraged to complain and get your money back and keep the item concerned
Went into Thomson's Burton on Trent to exchange holiday money, was asked by staff if i wanted the money buy back guarantee at £3.95, i declined this as i am going on holiday again in 4 months therefore would save unused money however when got home found out by looking at the receipt that she had ignored me and included this £3.95 charge anyway, went back to complain and was told they automatically include regardless but still charge for it. What a rip off!!!
AVOID THOMSON's, ripping off customers when these days i would make sense to keep customers happy so they go back.
This is the second bad experience i have had with them, beat them in county court a few years ago for a bad holiday
Having had 2 failed collections from this company i would recommend that nobody uses this company for parcel delivery, when you contact via live chgat the company constantly blames the courier and describes as a 3rd party which organises the service, avoid like the plague.
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