the same thing happened to me in august, i bought 2 rivitalash eyeserums for £78.00 ,never got them, jody kept sending me emails saying she was going to refund but I hever got anything back.................best advice is to print out all the emails you have of her, ask your bank for a refund, i paid by debit card with the abbey and got the full £78.00 back .hope this helps x
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