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Reviews (1)

Pingo Phone Cards

WORST CUSTOMER SERVICE

They charged me for $20 when I only purchased $5 and then refused to refund the difference and told me it was my fault when I emailed them. Called them and they said they "put in a request" for the refund and the money would be refunded to my card in 3-5 business days. 2 weeks later and nothing so I emailed to close my account like it says to do in their terms and conditions and they told me I had to call and they couldn't close it unless I did. And of course they don't make it easy to actually get connected to a customer service rep; the only way to get through is to select the option that your calls aren't be placed properly or something. No options for anything related to account issues. In fact the automated message even says for everything else (other than issues actually making calls) to use their website or email them! Its so screwed up! And when I called to close my account they only "put in another request", so who knows when/if it will actually be closed and I'll finally get my money back.

28 December 2011

Reply from Pingo.com

@DancerGirl

I'm sorry for your experience. We offer a no contract service that you can cancel at any time to get a full refund on your remaining balance minus any free bonus minutes given. Since we are not able to look up your account from this post, please contact are verification manager at 781-505-7477 to help quickly resolve this, if you still have not received confirmation. We are sorry to loose you as a customer as we try to continue to maintain a 95% customer retention rate.

- Pingo Customer Service

12/28/2012

Follow up to @dancergirl comment.

I'm sorry but the verification manager's direct phone number given is away on holiday vacation this week. Customer service is available to set up a closed account ticket or if you have not yet. Send an email with your account number to pingoverification ////at/// pingo dot com. Please allow 3 to 5 business days for your bank to credit back your account.

- Pingo Customer Service

dancergirl´s profile

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dancergirl
Reviewer
Female, 1990
STC, United States

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