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Luxury Nook Ltd

NEVER AGAIN

Our bathroom suite was despatched within the stipulated time according to Luxury Nook's delivery details on their website. However our items were sent, in error, to a distribution centre in Scotland when it should have been sent to a distribution centre in Northamptonshire. It took several days of constant messages left on their website plus telephone calls to try and resolve the problem of getting our order delivered.

When the items did eventually arrive only part of the order was received. It then took more time, messages and phone calls to have the missing item sent to us only to be told that what we ordered (and wanted) was out of stock. To cut a very long story short we did eventually receive the missing vanity unit.

We have ordered from Luxury Nook before (this was our second order) but after the last experience I would not use them again.

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Carol Fowler