I have been ordering from this company for several years, as has my mother, so we are customers who spend a lot of money.
Always used to receive next day delivery. However, the service has reduced dramatically over the last year. The orders are always very, very late (later than the 3 - 5 days they mention on the site), and, even if you request next day delivery, they simply ignore this.
They also frequently ignore emails.
Looking for an alternative supplier as this shocking service means my animals go hungry waiting!
I bought and paid for a voucher for a peppermill, which I was unable to redeem as I was taken in to hospital.
Groupon refused to refund and the company explained that they had not received the money - Groupon still had it. Quite why they wouldn't just offer some decent customer service and offer me a refund (it's only £12!), I have no idea!
Just seems shocking to me that they can keep my money when it is clear I did not use the voucher.... Reckon they can line their pockets quite nicely with this....
I also bought a bracelet which took 8 months and CONSTANT chasing to receive. Every time, I had to explain the situation again. Very frustrating. Then, when it arrived, it was a horrible, cheap copy!
Never, ever again
UPDATE: I DID email as requested below - UTTER WASTE OF TIME! Response (complete with grammatical error) as below:
"If you were you experiencing difficulty using your voucher, you should of contacted us during the validity period, for us to assist you. As this voucher has now expired, it can't be redeemed, or refunded."
Sorry Groupon - you were NOT the main concern on my mind as I lay in a hospital bed.... Heartless, pointless and useless
Sophie Jones found this review useful
Shocking customer service. After trying to use vouchers which were rejected, I called the call centre from the store. Girl was rude and didn't listen. Insisted I had already presented the vouchers. Just kept repeating herself - like a stuck record. Even the Tesco Customer Service lady in store was appalled as it was CLEAR I had not presented the vouchers - I had them in my hand! So I wrote to Tesco - specifically requesting they DON'T just respond saying the same as she did. They did. Have written again... Bad, bad BAD customer 'service'!
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