I ordered goods on 27 November, thinking this would be in good time for delivery by Christmas.
I waited 14 working days before I contacted them as their information stated that it could take more than 10 working days to deliver goods if there was any problem with an item.
I called today (Thursday 15th December) to be told that one item wouldn't be in stock until 9th January and that a letter had been prepared on the 12th (I haven't received this yet) advising me of this.
I said to cancel this item and send the rest.
I was told that these items wouldn't go from their warehouse until MONDAY even though this was early afternoon on Thursday! Also, that it would go by Royal Mail "who aim to deliver in 5-10 working days". From past experience, RM work to the upper end of this estimation, especially at this time of year.
I cancelled the entire order at this point.
The thing is, if I'd ignored their request to allow so many days before contacting them and had contacted them last Thursday, say, there would have been time to receive the items before Christmas!
Very poor service on several fronts here.
If easylife want to stay in business I suggest they take a long hard look at their entire operation and make improvements across the board.
I will never buy anything from them and will advise friends and family to steer well clear.
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