I have bought things from this site before and been very happy. This time I bought a tank, but it did not arrive on the promised delivery date, Friday. Having waited in all day I emailed them to let them know and to ask if they had any news on my delivery, they emailed back with the courier's phone number and the tracking number and asked me to call the courier direct. I really think that this was something they should have done as part of their customer service to me, my transaction was with them after all. Also, an apology would have been nice. Anyway, I called the courier and they said that they had it marked for delivery on Monday, and it had never been intended to deliver it on Friday. Disappointing.
Having said that, when it did arrive it was extremely well packaged and the delivery man was happy to lift it over my threshold whereby I could slide it into the house. It was also a good price, though I have since seen it cheaper elsewhere.
I buy my cat's special veterinary diet and tablets from here, cheaper than the vet's! I don't have to worry if I leave it 'til the last minute to order as delivery is normally pretty quick. On the one occasion there was a hold-up, Medicanimal emailed me to let me know, and gave me a voucher for money off my next purchase. Highly recommended.
I found the item I was looking for at a very good price on their site, ordered, and received delivery the next day. Very impressed, I will use them again.
3 January 2012
I actually received a telephone call from Achica the morning after I posted the review below, and complained on their Facebook page. The customer service gal rather sheepishly told me that there was no collection arranged for that day, and offered me a few alternative dates, and the item was in fact collected on my chosen date. I had also received another (small) damaged item when they called, and was told that I would receive a refund and could I please just dispose of it, and sure enough I received a refund for this item in a couple of days. It remains to be seen of course when/whether I will receive my replacement bedside table, but I am now feeling a little more confident than I was previously.
I did point out to the caller how ridiculous and frustrating it is for customers not to be able to telephone them, and was told that they do not have an incoming line (!) but plans are afoot to remedy this in the new year. I really hope that this is the case, because for me this issue has spoiled what has otherwise been a positive experience of shopping with Achica
16 December 2011
I have spent a lot of money with this company over the past few months, and have several orders still pending, and overall was quite happy with the goods and service. UNTIL one of two bedside tables I ordered arrived two weeks ago damaged, I sent them a message via their customer service desk and received a reply after 2 days offering a refund or replacement (I wanted a matching pair so opted for replacement) and asking what day I wanted the damaged item collected, allowing 72 hours notice, I gave a date. After that I heard nothing more, so I waited in on the allotted date in case collection had been arranged, it hadn't. Since then I have sent several further messages, finally receiving a reply apologising for the delay in replying and asking for another date, which I gave. That day is tomorrow, but since I have again received no reply, despite more messages, I don't know whether to stay in again all day or not. It is ridiculous that this company has no telephone number, at the very least it should have 'live chat' customer service. I am now minded to cancel the rest of my orders because I have lost faith, and especially since reading the reviews on here. Not good.
Wayne found this review useful
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