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Reviews (1)

Slamtech

Inaccurate description despite repeated assurances

I ordered a quality, branded laptop charger, after communicating with the company first. Before I made the purchase I gave them every opportunity to confess that what I would actually be buying would be a different, cheaper charger, but they insisted they had the genuine make and model, as displayed on the website. Of course, as feared, it was a different charger that arrived, similar to the lower quality one I already had, that I was wanting to replace. Only then did they admit they did not have the exact charger currently displayed on the web site. Make of that what you will! They did offer a refund, but given that their return service is untracked, that the accuracy of the previous assurances were suspect, and that I have already wasted too much time with them, I am not sure I dare take them up on the offer to return the charger - probably I will just keep it as a spare, and buy elsewhere next time! By an amazing coincidence, the 5 star review provided here and on other review sites is written by someone with exactly the same name as the contact for Slamtech on ebay! Trustpilot don't seem to mind about this.

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chen yenko
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United Kingdom

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