Ordered a Samsung laptop on the 6th Dec, received order confirmation and delivery info, so thought everything was fine. Two days later I received an email saying my item was out of stock, I need not do anything as my order would be fully refunded in 48 hours... It's now the 16th Dec and still no refund, I have emailed them to see why and received an email saying its fine, its been cancelled and my money will be refunded 'shortly' whenever that is. Really bad customer service and can not believe they take payment when the item item is out of stock. Needless to say I won't be shopping with Dixons again.
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