Ordered a PC game and it clearly stated that I would receive an email giving me an early access code to the game. 24 hours later, this code still had not arrived so I emailed customer services. 48 hours after this email was sent, I still had not received a response so I called the helpline. I was advised that my query would be passed on to business support. After checking forums, it appears I am not the only one not to receive the early access code and lots of people have had to contact customer services. This is not good enough Tesco. Why say we will receive and early access code, when we have not? Why advertise this on the website when you cannot deliver the promise? I will not be using you again.
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