We got off to a bad start when I tried to order a decent spec AV setup at Christmas. But it's got better so I've updated my rating from a 2 to a 4. My guess is that they were overrun in December and couldn't give much attention to any particular customer.
After a few calls from Nigel, we cleared things up. He was very helpful and the delivery turned up on time. So, a big thanks for that.
Prices are great, service is good, will use again.
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