My family and I booked a holiday through Owners Direct, apartment ref s13543, costa del sol, Mijas Costa in Riviera del sol, and the experience was dreadful !
The apartment was disgusting in terms of cleanliness , pillows looked like they’d not been changed for at least 5 years, maybe longer . I could go on telling you more, when on holiday with two small children all I ask is the apartment we rent to be clean.
Also the owner refused to give any of our security deposit money back as she said we’d damaged the T.V! We reported the damage which was already there shortly after our arrival.
It feels like we totally wasted our hard earned cash. Owners Direct do nothing to help you. All that was suggested by Owners Direct was that I keep in contact with the owner to try to resolve the stealing of my money issue myself, which I have asked her many times for it back, not too politely though, as I was rudely told that I was a liar. I will not be using Owners Direct again. Please stay away and do research into your holiday before booking.
This is a bad company. I would seriously recommend not using them. We purchased a cabinet and the delivery driver who assumed my wife was on her own proceeded to bully her (bearing in mind that she is only 5ft 2".) The reason being is that he was refusing to drive the cabinet round the back of the house, even though he was politely asked to do so. Throughout the entire ordeal he was making sarcastic comments and being generally intimidating. She was so concerned for her safety that she had to call out her nineteen year old son to protect her. When he realised she was not on her own he began to be very polite and apologetic. What a coward. We will never use this company again solely because of the delivery driver, and I hope the company sees this comment and looks into the matter, this cannot go on. And just to put the cherry on the cake he left a 6x3 foot pallet in the front driveway
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