First, please accept our sincere apologise for any inconvenience caused by us. Sorry to hear that you still don't receive your order.
But we strive our best to provide you the most reliable, affordable way of shipping service. But sometimes international delivery is highly depended on the Carrier company and local customs/duties. We really would not like to give you a bad buying experience. We value our every customer, and we hope you could receive your item on time although the delivery is out of our control.

It would be great if you can let us know your order number, so that we can forward to the carrier company to investigate. Please send it to our customers service email address: support@suntekstore.com.
We are looking forward to hearing you soon. Thank you.