Lovefilm is just another company that has a very poor customer service.
After buying something of Amazon months ago I got a leaflet saying that I will get £20 to spend on Amazon if I register with Lovefilm so I did. After waiting a month I sent an email to Lovefilm asking about the £20 but never got any reply so I cancelled the account.
Recently I have reactivated it as got a 12 months free Lovefilm Instant subscription. After checking my latest bank statement I noticed that they still charged me £4.99 for the first month so I sent them an email asking for explanation. That's their reply:
"I'm sorry to advise you that we are unable to retrieve the billing
history at the moment due to an error. Unfortunately, we will not be able to assist you with this."
What kind of reply is that !!! Why would I care about their internal errors. They obviously don't care about Customer Experience or their Firstline never had any proper training.
Also, notice that their support number is 0844 whereas Netflix uses free 0800.
Lovefilm - better change your strategy or you'll be left behind !!!
Tim LeComte found this review useful
The item I bought from Music Matter was advertised as ex-demo.
I never buy second hand stuff when it comes to electronics however I thought I'll give it a try (£50 cheaper than BNIB) and was really positively surprised when the item arrived. It came with all the original bits and pieces and packed in the original box. I'd never tell that it's an ex-demo as it looked like brand new.
Delivery next day included
Thanks a lot guys :)
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