Mr Khwaja´s profile
Reviews (1)
cleverboxes
Took my money for item that they did not have and took too long to refund
One of the victim of the HP Touch Pad scandal, will never buy from this company.
30 January 2012
Reply from cleverboxes
Mr Khwaja´s profile
United States
About
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In the early hours of Saturday 10th December we received an automated feed from one of our suppliers in which a product was incorrectly listed as “in-stock” (the highly sought after HP TouchPad)
This product was quickly posted by a member of the public (not Cleverboxes) on hotukdeals .com /deals/hp-touchpad-9-7-dual-core-1-2ghz-32gb-wifi-bt-webcam-hp-146-20-cleverboxes-1086560
The post title being “Says 569 in stock but might be the same farce as with the other suppliers. Should we risk it? “
Indeed, 260 individuals “Risked it” knowing that it was likely an error. By 8.30 on the Saturday morning we had removed the product. No monies were taken and all the customers received an email response the same day explaining the circumstances.
This review is a direct result of this situation; as soon as we were aware, we corrected the error instantly. Ironically earlier in the year we were one of the only UK websites to have physical stock of the fire sale HP TouchPad. Of which we sold fairly and did not overcharge our customers like many other UK stores did.
We are saddened you feel this way and would like to clearly state this is not how we do business, this was due to a supplier erroneously advising that stock was available to CleverBoxes. You will see from all our positive reviews we have thousands of happy customers.
Regards
CleverBoxes