I cant rate Bella Barista highly enough, I called them on Friday evening not noticing the time, in fact it was later than I thought and certainly past BB's closing hours. However my call was taken and although the person who picked up didn't have the information on the machine I was enquiring about she did say someone would call back. By now I had realised the time and assumed I would hear nothing more until Monday... then the phone rang and it was Rodney from BB, he was extremely helpful and far from tying to get me off the phone he took time to talk me through all the options, then (unlike most) he told me to take my time and think it over over the weekend, indeed he was taking home one of the machines I was interested in and would let me know his assessment on Monday.
One the Monday I spoke with Claudette and again we discussed the option, I decided to buy a Quickmill Verona and placed my order. The opportunity to collect my new machine came up so on the Wednesday I visited Bella Barista and again nothing was to much trouble. I was taken through a practical demonstration to aloud to try all the machines I had been interested in, the experience was fantastic and confirmed that the Verona (a machine Bella Barista had a great deal of input into the development of) was the best machine for my requirements. It is worth noting that I was willing to spend over twice what I eventually spent but Claudette and Rodney were only interested in selling me the right machine not the most expensive!
In summary, if you are looking to buy a great espresso machine from one of the very best retailers in the industry, look no further... buy online with confidence better still go and see them you will not be disappointed.
The team helped me to chose the best item for my requirements. Shipment was fast and we'll packed. I would certainly use Pleasance & Harper again.
I dealt with David, he was polite and extremely helpful. He called back when he said he would, and ensured my boots arrived very quickly in perfect condition. My only regret is that as END seems to be aimed at "trendy young things", in my late 40's I may not have the opportunity to buy from you too often ;-).
My experience is similar to many others here, place order, money taken, thats the last I heard from them! The very few positive reviews on this site indicate a company trying but failing to offer customer service, if you are lucky enough to order something De Cuisine have in stock then I am sure they will send it. However in most cases your money will be taken and that is the last you will see of it. Please, if you happen to hit the jackpot and are among the chosen few who do get what you ordered, do not recommend this company to friends, yours was an isolated transaction your friends WILL lose money, if in any doubt or subscribe to the conspiracy theorists, contact Devon trading standards or your credit card company they will know De Cuisine, you have been warned!
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