The site overcharged me when I paid with paypal (discount codes and gift certificates successfully applied on the final order page are ignored if you choose paypal).
I noticed this on my receipt, so immediately emailed the customer services address given (phone lines close 4pm weekends and 8pm week days) to cancel the order and reordered using my debit card.
I received no response. 2 days later I received two dispatched notices and still no response from customer services.
That evening I then received an "automated response" telling me it would be up to 72 hours before anybody replied! Obviously it was too late by then.
When they finally answered the email it was to tell me (surprise surprise) that they couldn't cancel the order as it had already been dispatched.
I replied asking if they would be refunding the return postage as it was an error on their site which overcharged me. The next email I received was exactly the same email response.
Two days later I had an email saying it states it takes up to 48 hours to respond to emails (makes no mention of this in my confirmation email) and as such they wouldn't be liable for the return postage.
I will fight this all the way and will avoid using the site again and recommend other to do the same. There are plenty of other stores selling Chelsea goods at far better prices.
When you are paying a premium for the goods, you expect reasonable customer service.
The site is run by Kitbag Ltd. I can think of a better name for them.
Kitbag's main site has an average review of 2 out of 5 stars for a reason and clearly they don't run the chelsea megastore site any better.
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