Charlotte´s profile

Reviews (7)

Ebay

Safest place to buy on the internet.

After having a bad experiance buying online elsewhere, it hammers home how good the buyer protection is on ebay.

Moneysavingexpert

Very useful

Always offers great tips. Worth looking in on for the newsletter if nothing else.

Amazon

Never had any problems

Fast delivery and usually good prices.

Google

Brillo

Where would any of us be without Google?

Glasses Direct

Big savings

Lots of choices and some good savings compared to the high street.

Just Eat

Pretty Useful

I have ordered through the site and all went smoothly. Great to be able to see local take-away menus online

19 December 2011

Reply from Just-Eat.co.uk

Hello Charlotte

Thank you for taking the take to leave us a review, I'm glad to hear your Just Eat experience was a good one.

Kind regards,
David

David Farrer
Senior Social Media consultant

Chelseamegastore

Awful Experience

The site overcharged me when I paid with paypal (discount codes and gift certificates successfully applied on the final order page are ignored if you choose paypal).

I noticed this on my receipt, so immediately emailed the customer services address given (phone lines close 4pm weekends and 8pm week days) to cancel the order and reordered using my debit card.

I received no response. 2 days later I received two dispatched notices and still no response from customer services.

That evening I then received an "automated response" telling me it would be up to 72 hours before anybody replied! Obviously it was too late by then.

When they finally answered the email it was to tell me (surprise surprise) that they couldn't cancel the order as it had already been dispatched.

I replied asking if they would be refunding the return postage as it was an error on their site which overcharged me. The next email I received was exactly the same email response.

Two days later I had an email saying it states it takes up to 48 hours to respond to emails (makes no mention of this in my confirmation email) and as such they wouldn't be liable for the return postage.

I will fight this all the way and will avoid using the site again and recommend other to do the same. There are plenty of other stores selling Chelsea goods at far better prices.

When you are paying a premium for the goods, you expect reasonable customer service.

The site is run by Kitbag Ltd. I can think of a better name for them.

Kitbag's main site has an average review of 2 out of 5 stars for a reason and clearly they don't run the chelsea megastore site any better.

Charlotte´s profile

profile image of Charlotte
Charlotte
Reviewer
Female, 1986
Plymouth, United Kingdom

About

I buy online a reasonable amount and find most companies offer great service.