Peter Gray´s profile

Reviews (1)

cleverboxes

Very poor

I ordered an item from these people which was clearly shown on the website as available. In fact I think the website showed that more than 500 of these items as available for sale. The item was ordered over the weekend but on the Monday morning I received an email from Cleverboxes which said that they did not stock the item and gave a poor explanation for the error.
I shall not in future have any dealings with this organisation.

30 January 2012

Reply from cleverboxes

An error that was out of our control.

In the early hours of Saturday 10th December we received an automated feed from one of our suppliers in which a product was incorrectly listed as “in-stock” (the highly sought after HP TouchPad)

This product was quickly posted by a member of the public (not Cleverboxes) on hotukdeals .com /deals/hp-touchpad-9-7-dual-core-1-2ghz-32gb-wifi-bt-webcam-hp-146-20-cleverboxes-1086560

The post title being “Says 569 in stock but might be the same farce as with the other suppliers. Should we risk it? “

Indeed, 260 individuals “Risked it” knowing that it was likely an error. By 8.30 on the Saturday morning we had removed the product. No monies were taken and all the customers received an email response the same day explaining the circumstances.

This review is a direct result of this situation; as soon as we were aware, we corrected the error instantly. Ironically earlier in the year we were one of the only UK websites to have physical stock of the fire sale HP TouchPad. Of which we sold fairly and did not overcharge our customers like many other UK stores did.

We are saddened you feel this way and would like to clearly state this is not how we do business, this was due to a supplier erroneously advising that stock was available to CleverBoxes. You will see from all our positive reviews we have thousands of happy customers.

Regards
CleverBoxes

Peter Gray´s profile

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Peter Gray
Reviewer
United States

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