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Reviews (1)

SuntekStore

Disapointed Children on Christmas

No customer service unless you want to phone long distance to china. I made my order nov 26th it didn't even get shipped till Dec 13th. they lied and said they sent me an email. they did not. I was offered no compensation toward my next purchase, no solutions for faster shipping which i was happy to pay for. Now my kids gift wont get here till new years. Thanks for the disappointed children on Christmas morning suntek. U SUCK!

Anna Marie found this review useful

21 December 2011

Reply from SuntekStore

Sorry to hear that. We can assure you that we did send the email about the stock issue to the email address which is related with your order on 2nd, and 7th, Dec. Could you please check your spam or inbox?
Here is the copy of the email. " We regret to inform you that your order is still on-hold because we just got an urgent notice from our supplier that the new stock for the item Women's Lovely Sweat Boat Neck Christmas Fancy Dress Costume 7173 Red will be delayed for another few days due to quality inspection. It can only be replenished on Dec 13th. Please understand that we impose strict rules on all our suppliers and require them to ensure all new stocks are of high standards before we can pass on to our customers. Therefore, quality inspection is critical even if that would cause a delay. Furthermore, this kind of product is so popular at the moment and our supplier is trying their best to meet all demands. Your understanding of this delay is much appreciated. You can rest assured that your order will be shipped immediately once the item is in stock again. We apologize again for any inconvenience caused to you."

If the item is useless to you when it arrives, you can return to sender, we can issue refund to you if the returned package is received by us.
Sorry again for the inconvenience.

Douglas Lowney´s profile

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Douglas Lowney
Reviewer
1982
Abbotsford, United States

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