I've been a customer BullionVault for a few years now, and my experience with them have been purely positive.
For me, the most important points about BullionVault are:
- excellent trading platfrom: once you know how much metal you want to buy and at what price, placing an order is very straight-forward. The transaction fees are shown straight away and there are no hidden charges
- the fees: for storing your gold, they simply can't be beat. I don't think it would be possible for me to find a cheaper way to securely own physical gold. Fees for buying/selling are also very reasonable - of course, if you intend to engage in day trading, financial spreabetting would probably be a more efficient way to do it, but for the purpose of investing in gold I, once again, don't think the BV fees can be beat.
- security: of course, it is hard to say how secure things really are until they get breached, but it least on paper the security procedures at BullionVault look rock-solid. I am happy with them.
- Customer Service: simply excellent. The few requests that I had were handled very professionally, and all the questions I asked were answered promptly and accurately.
So, overall I have very high opinion of BullionVault and I am very happy with the quality of services they provide. This is to me how financial services should be run. Well done, guys.
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