I was looking for an older part so I called to check that the availability shown on the website was correct. I was basically told "we have lots of old Dura Ace components if it's on the website it's in stock". I was left with the impression of "why did you bother calling us?".
Anyway, believing the part was in stock, I ordered and after a few days nothing had been delivered. Upon calling I find the order was on hold as they didn't have the part! No effort to communicate this to me was made at all. Needless to say I am unimpressed and will not be using them again.
BTW, I did get the part next day from another vendor.
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