Mark Hawkins´ profile
Reviews (14)
Yale door
Undoubtably the worst company I've ever dealt with!
I ordered a door on the 7th May, paying £975 and believing I would have my new door fitted within a week or so and that I'd be enjoying the security of a Yale lock.
As at 30th November, I've had 2 appointments where fitters have not arrived, had a door that in no way matches what I ordered fitted a mere 2 month later. I'm now taking Yale Door to the small claims court because Yale door refuse to reply to any of my letters of complaint.
The Door has the following faults:
1/ The Door described as "Dark wood" is actually white on the inside and our £65 chosen option of a "cherry" frame on both sides was completely ignored by Yale door. I subsequently got £95 compensation for this. The Door was then found to be damaged and was replaced - although it took Yaledoor 19 days to do this and they failed to get the colours right again.
The replacement door was finally fitted on 6th July has the following problems:
2/ The threshold flexes by about 1/2 inch when I tread on it. I'm concerned that this will lead to material fatigue or damageif not rectified.
3/ The interior frame trim at the base of the door is crooked with a 1/2 inch gap at one end. I can put my finger in the gap, a terrific draught blows through it and most nights slugs come through the gap and leave slime trails on our hall carpet.
4/ The decor trim on the outside of the door has been cut about 1 inch short which is unsightly and would allow water ingress if it was not that I have a porch.
5/ The door knocker is loose.
6/ The locking mechanism is surprisingly stiff to operate. You have to push so hard that the door would not be suitable for elderly or frail people.
7/ The security chain holder on the inside of the door is crooked. As this is at eye level it is immediately noticeable.
8/ The door handles have become loose twice since July. I have tightened the screws but I suspect the handles will loosen again.
89/ Rather strangely the lock is not a "Yale" lock. It has another manufacturers name, whether it is better quality than the "Yale" lock I thought I was buying, I don't know as neither "xxx" the company that run the "Yale door" website or Yale door, will answer my question.
My sincere advice to anyone considering buying a door from Yale door would be to go and lie in a darkened room until the desire passes. Then go and buy from someone local who may actually value customers.
You have been warned!
UPDATE 18th Feb 2013
Yaledoor have today responded to my posting. This is the first time they have communicated with me since September 2012 - other than through their solicitors. They say they had no opportunity to view my installation - strange since this is exacty what I was asking them to do in my letters, 3 months prior to my taking them to court.
Yaledoor settled my claim of £450 out of court rather than be made a laughing stock in court.
I have now fixed most of the defects that Yaledoor totally ignored. There was nothing at all supporting the threshold, just a void, which is why it flexed and let in draughts and slugs. The stiff locking was due to one of the 3 locking recesses having not been measured properly to engage the locking hook properly. The Security chain holder has been resited so it is no longer crooked. The trims have been taken off, cut to size and refixed so as to look neat. All that no needs doing is to clean away the excessive opaque sealant that looks terrible against the dark wood. The outside trim remains cut short - as to Yale saying it is deliberately cut short - total rubbish! And that really does sum Yaledoor up!
N.M found this review useful
Reply from Yale Door
Moneysavingexpert
Great for info and top tips
I often use this site to check on what I think. There is a huge amount of info and lots of user feedback.
Excelent way to save money and/or buy better.
Dixons
Should be no stars because they are 100% useless
I ordered a Sumsung laptop on-line and arranged for delivery on Monday 30th Jan -1 week later so I could take a day off work to be there to recieve it and then set it up.
I got a comfirmation e.mail immediately. On Friday I received an e.mail re-confirming that delivery would be on Monday. My wife got a phone call at home confirming delivery would be on Monday. This afternoon I got an e.mail saying that the computer is not available and my order will be cancelled in 48 hours unless I contact them on a 0844 premium rate number.
I have looked up an alternative 0800 number and will be talking to them tomorrow.
They are incompetent scumbags and by only offering the 044 no. rather than the free 0800 they show themselves to be money grabbing as well.
I will never buy anything from Dixons again and I can't wait to read that they've gone into administration.
There are plenty of decent traders who appreciate customers for me to rely on.
Sales@Moonpig.com
Very reliable
Moonpig were once unique. They have allowed me to send some terrific cards to friends and family and also let me send cards quickly, when I've been away in places the post is unreliable and I've forgotten someones birthday etc.
Moonpig really need to develop the range and make some of their selection "edgier".
Their TV advert is abysmal and does not accurately portray what they do.
Easyjet
The best Lo-co airline
Nice clear pricing with no tricks or surprises. Good unfussy service. A shame the in flight snacks are not better value.
A million times better and more morally ethical than their better known rival.
Simply the best
Google works so well I love it.
The search engine alone is great but all the add ons make it wonderful.
The maps etc are good and very educational.
Ebay
Amazing site
What is not to like? Impossible to not be impressed by the range of goods available. Can be addictive!
Amazon
The bid for world domination is going well
They do exactly what they say. Impressive but might kill the high street!
BBC
Terrific web presence
Loads more content than I'd expect. Iplayer is terrific!
A shame that they forget whoose money they waste on tiers and tiers of managers and Celebs.
Talktalk
Getting better?
TalkTalk had 1 major failing - it was difficult to talk to them!
I think they have improved over the years, my broadband works quite well and so I've not needed to talk with them for some time. The products are more complicated than they need to be and cost much more than when TalkTalk started.
Asda
Trying Hard
Fairly well priced with cheerful staff. Good selection.
Price guarantee is clever, but why not just be cheaper in the 1st place?
Tesco
Complacency will cost dearly
I switched away from Tesco because I'm fed up with pricing gymnastics that try to deceive and staff that don't care.
Mark Hawkins´ profile
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Even though Yale Door are always happy to inspect and rectify customer reports (as we were prepared to replace this particular door at the outset following some minor installation damage) we have not been given the opportunity to inspect and rectify any of these complaints. However without an inspection we can confirm that the decor trim on the outside is designed short of the edge of the door, if it runs to the edge then it would catch peoples legs as it opens and closes. This can be seen on the gallery on our site.
The door lock on Mr Hawkins door is a Yale lock. The cylinder is a Yale Magnum cylinder, Yale acquired this product as it was the most secure cylinder on the market, and even though the cost is considerably greater Yale Door adopted it as a standard product to ensure that Yale Door customers have the most secure door available.
We are very pleased to hear that, even after his refund, Mr Hawkins has decided to keep his Yale Door.