I ordered a door on the 7th May, paying £975 and believing I would have my new door fitted within a week or so and that I'd be enjoying the security of a Yale lock.
As at 30th November, I've had 2 appointments where fitters have not arrived, had a door that in no way matches what I ordered fitted a mere 2 month later. I'm now taking Yale Door to the small claims court because Yale door refuse to reply to any of my letters of complaint.
The Door has the following faults:
1/ The Door described as "Dark wood" is actually white on the inside and our £65 chosen option of a "cherry" frame on both sides was completely ignored by Yale door. I subsequently got £95 compensation for this. The Door was then found to be damaged and was replaced - although it took Yaledoor 19 days to do this and they failed to get the colours right again.
The replacement door was finally fitted on 6th July has the following problems:
2/ The threshold flexes by about 1/2 inch when I tread on it. I'm concerned that this will lead to material fatigue or damageif not rectified.
3/ The interior frame trim at the base of the door is crooked with a 1/2 inch gap at one end. I can put my finger in the gap, a terrific draught blows through it and most nights slugs come through the gap and leave slime trails on our hall carpet.
4/ The decor trim on the outside of the door has been cut about 1 inch short which is unsightly and would allow water ingress if it was not that I have a porch.
5/ The door knocker is loose.
6/ The locking mechanism is surprisingly stiff to operate. You have to push so hard that the door would not be suitable for elderly or frail people.
7/ The security chain holder on the inside of the door is crooked. As this is at eye level it is immediately noticeable.
8/ The door handles have become loose twice since July. I have tightened the screws but I suspect the handles will loosen again.
89/ Rather strangely the lock is not a "Yale" lock. It has another manufacturers name, whether it is better quality than the "Yale" lock I thought I was buying, I don't know as neither "xxx" the company that run the "Yale door" website or Yale door, will answer my question.
My sincere advice to anyone considering buying a door from Yale door would be to go and lie in a darkened room until the desire passes. Then go and buy from someone local who may actually value customers.
You have been warned!
UPDATE 18th Feb 2013
Yaledoor have today responded to my posting. This is the first time they have communicated with me since September 2012 - other than through their solicitors. They say they had no opportunity to view my installation - strange since this is exacty what I was asking them to do in my letters, 3 months prior to my taking them to court.
Yaledoor settled my claim of £450 out of court rather than be made a laughing stock in court.
I have now fixed most of the defects that Yaledoor totally ignored. There was nothing at all supporting the threshold, just a void, which is why it flexed and let in draughts and slugs. The stiff locking was due to one of the 3 locking recesses having not been measured properly to engage the locking hook properly. The Security chain holder has been resited so it is no longer crooked. The trims have been taken off, cut to size and refixed so as to look neat. All that no needs doing is to clean away the excessive opaque sealant that looks terrible against the dark wood. The outside trim remains cut short - as to Yale saying it is deliberately cut short - total rubbish! And that really does sum Yaledoor up!
N.M found this review useful
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