spider´s profile

Reviews (2)


excellent service and price!

Great multipack savings, working discount codes and very quick delivery - excellent!



I too had looked around for brackets as I particularly wanted a slimline tilt and swivel bracket that also moved in and out. The bracket looked great online, was 'guaranteed to fit my TV', and was a fab price with next day delivery. However the story has not had a happy ending! The bracket arrived very promptly and my emails are answered but nothing is progressing. The bracket is certainly not slimline and bears little resembance to that depicted online as it has an extra section that really adds to the bulk. It covers the aerial point so despite now claiming to be universal is not suitable for my TV, The bracket just hangs from the rails rather than feeling secure so I wouldn't be happy to use it as it feels very unsafe. There is no manual although one of the email replies suggests reading the manual!!! just a single sheet with a picture on that is almost worse than useless. The spirit level had no bubble and the box was so badly damamged it was held together with tape. With Christmas fast approaching I need to buy another from the high street but can't get a an answer to move things forward with 123brackets. I phoned the number given on screen and waited on the phone for 20 minutes and 31 seconds before speaking to someone who then couldn't do anything about after sales and had no way of contacting them as 'they only communicate through email' - no surprise there with goods this poor. I wonder how many times an email can go backwards and forwards without achieving anything so I emailed them to ask them to phone me immediately and I am still waiting. I would definitely not recommend buying from 123brackets or the associated companies. I am so disappointed as I need this resolving asap.

williamsonand Edward Farndon found this review useful

spider´s profile

profile image of spider
Nottingham, United Kingdom