I recently flew BA to Lusaka and had the worst flight ever. To top it, my complaint to them resulted in a standard response that seemed copied and pasted.
I use cult pens often and have found the order process from start to finish a pleasure. Even when I have made errors in ordering refills, it has been sorted with minimum fuss. Do keep up the great service and your excellent product range and prices.
Connect with Facebook to get one click access to Trustpilot.