I signed up for Glossybox thinking it might be a fun way of trying new things. I was charged for the September box and received notification that it had been dispatched. Then I waited. After a week I went to the website to check the status of my order. It was marked as dispatched, but they had used the incorrect postcode- XX 5RF instead of XX 5RE. I emailed them 3 times with no response, left a message on their premium line and finally filed a claim via PayPal before anyone got back to me.
Their initial response? Your package has been delivered and signed for. Err....
Well that's nice but it was not signed for or delivered to ME.
I should note that I live in a huge building with a full time porter who accepts packages and knows me very well. The incorrect postcode used is part of my building so even if MyHermes delivered here, he would have given me my box.
Then Glossybox tells me that MyHermes says that my box was left with flat #3. I knock on the door and no one is in. I speak to the porter who informs me that flat 3 has been empty for several months. As well, to get to flat 3 you have to walk past the porters office. So IF MyHermes was in the building: 1. why didn't he give it to my porter? and 2. why didn't he leave a card through my door telling me where my package was? (there are 150 flats-was I supposed to guess?)
So I am now a week into chasing this box which was "delivered" 2 weeks ago, and Glossybox don't really seem to be bothered by the fact that it is still missing. The emails I get are apathetic and non-apologetic. I have NO IDEA where my box is and they have neither offered a refund nor a replacement. They have chosen to use a shipping company that has DIRE reviews (MyHermes) and don't seem bothered when the boxes are misdirected.
I cannot yet offer a review on the box itself because someone else has it. I have now spent WAY more time and money than it's worth on this. NOT RECOMMENDED.
I purchased something on ebay and my seller has used My Hermes as the courier. The tracking shows that it has been set "out for delivery" 3 days in a row now and yet still no package.
PLEASE PLEASE ebay sellers, do NOT choose this company as they are not reliable!
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