EDIT!! I purchased my Dyson in November and was supposed to have received a free handheld kit directly from Dyson in December. After waiting I contacted Thurgo twice and was told to contact Dyson directly. When I did this, Dyson told me that Thurgo never provided them with my details. When I contacted Thurgo, they asked me to email them the details again, and now I am still waiting. Not very impressed! :(
Original review: I have been pricing Dyson DC35s and Thurgo came cheaper than anyone else online. I was a bit skeptical but I read all the great reviews here and decided to take a chance. I placed my order on Wednesday afternoon and had my new Dyson by Friday afternoon. On Thursday morning I received both a text and an email telling me it would arrive on Friday, and on Friday morning I received a text and an email giving me a one hour time slot for delivery. The delivery guy was bang in the middle of that time slot. How refreshing is that?
I am originally from the US where good customer service is essential if a business wants to be successful. I have missed that "customer first" attitude here so when I find it, I really feel it needs to be praised.
I purchased something on ebay and my seller has used My Hermes as the courier. The tracking shows that it has been set "out for delivery" 3 days in a row now and yet still no package.
PLEASE PLEASE ebay sellers, do NOT choose this company as they are not reliable!
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