Cathy´s profile

Reviews (2)

Interparcel

Cheap, but unreliable

I used to use Interparcel a lot, and they are still one of the cheapest options around, but after three or four missed collections where the courier simply didn't turn up as booked, I would rather pay a little more and have a guaranteed service.

Pixmania

Very disorganised, poor service

I ordered an item for Christmas on 29 November, which has still not arrived (despite aparently being dispatched on 1 December). Pixmania have been very slow to deal with this issue, and in order to process a refund, have insisted on "photos of my empty letterbox" to prove that the item has not been delivered. Very dissapointed.

Neil Rigby found this review useful

23 December 2011

Reply from www.pixmania.co.uk

Hello,
Thank you for your review.
I am sorry if you have not received your parcel and if you were not satisfied with our service..
We try to provide an efficient delivery service and give the best service possible to our customers at all times.
If your parcel is lost in transit we will open a transport inquiry with the courier company, this will take up to 10 working days. Once the inquiry is closed you will be given a choice of refund or reshipment if possible, provided that we have all the required documentation.
I invite you to contact me with your order details on emma@pixmania.com so that I may investigate further into your file and make sure you receive your refund as soon as possible.
Kind Regards
Emma
Pixmania Mediator

Cathy´s profile

profile image of Cathy
Cathy
Reviewer
Female, 1974
United Kingdom

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