Hi, My experience with your company was ok but I think if I had not been good at DIY I would still be waiting for a repair. Good weather.
The fitter phoned on the morning of the fitting to say he would be with me around 10.15. He then rang about 1/2 hour later to say he was stuck on the motorway and would be later.
He arrived about 11.00 and started on the fitting. By 12.45 I realised there was a problem and he admitted he had dislodged the petrol filler flap cable whilst wiring the socket. We then spent the next hour trying to refit the cable with no success. It was raining hard by now and it was obvious we were not going to get it fitted.
He demonstrated the tow bar and left after I had paid.
I contacted the company to explain what had happened and find out what would be done about the problem. I was told it would be given to the technical department who would look into how it should work and see if there was a way forward.
2 days later I decided I needed to the flap to be sorted so I repaired it with a new spring and rebuilt it successfully. When I contacted the company to tell them it was clear that nothing was being done to resolve the fault?
It has turned out ok and I am happy with the tow bar as fitted. The fitter was polite and patient in trying to resolve the problem but I think if I had not sorted it myself I would still be waiting now!
I will not recommend the company as it did not offer me a solution
I was asked to order the shoes for my daughter and the ordering was easy with instant reply, easy payment and delivery was very quick, items arrived today excellent job
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