Ann Crisp´s profile

Reviews (1)

Quality Compliance Systems

Upbeat Company

The quality of service this company provides is excellent. They are always willing to give advise and assistance by telephone or email. There emails are always followed up immediately. The policy updates are timely. The quality of the paperwork is excellent. However they keep saying we are not compliant. As the policies are used centrally to update and amend our own policies it is not appropriate for NWCS to fill in all the documentation as it pertains to a particular 'home'. we did fill in one form at the begining and then because this was late in being submitted QCS had changed the format and there were more details to fill in which as I have indicated were not applicable for the way we use the policies sent to us. Also have QCS stopped posting policies are we now expected to download them. No information was sent to explain that this would be the case in future.

09 October 2012

Reply from Quality Compliance Systems

Hi Ann,

Thank you for updating your review. In regards to your paper updates, it appears that when your company updated your address late last year, the address wasn't updated on our paper updates. I sincerely apologise for this oversight. I will be preparing a packet of all your paper updates and sending them out to your new address this week.

Apologies again for the inconvenience. Please get in touch if I can be of further assistance.

Additionally, if we can ever be of assistance, or if you have any questions regarding your account, please get in touch with us through the customer care line on 0207 138 3078 option 2 or

Kind regards,

Mindy Fransen
Business Support Manager
Quality Compliance Systems Ltd
2nd Floor, Hanover House
7 Hanover Square
London W1S 1HQ
Tel: +44 (0) 207 138 30 78

Ann Crisp´s profile

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Ann Crisp
United Kingdom