The quality of service this company provides is excellent. They are always willing to give advise and assistance by telephone or email. There emails are always followed up immediately. The policy updates are timely. The quality of the paperwork is excellent. However they keep saying we are not compliant. As the policies are used centrally to update and amend our own policies it is not appropriate for NWCS to fill in all the documentation as it pertains to a particular 'home'. we did fill in one form at the begining and then because this was late in being submitted QCS had changed the format and there were more details to fill in which as I have indicated were not applicable for the way we use the policies sent to us. Also have QCS stopped posting policies are we now expected to download them. No information was sent to explain that this would be the case in future.
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