Gameplay

Site Error...?

Ordered a game from Gameplay on the 9.12.11. A week later it still hadnt arrived so i rang up and spoke to a guy who told me they forgot to post it and they would post it the next day definatly to be delivered by the 19th latest of the 20th. 19th arrived still no game and when i called back they said when i ordered it on the 9th it was atcually out of stock and it was a site error. They still took my money and fed me a lode of rubbish the first time i called, saying it was in his hand and he would post it the next day!
No proof of refund! Would not shop with Gameplay again.