Hi Marcus, please note that the strap you ordered was out of stock at the time you submitted your order, this was shown on the product page, did you check this when you ordered? We also updated your on-line tracking to reflect this and to keep you informed.

We do ship over the Christmas break but unfortunately most of our suppliers close until the 2nd January, which can lengthen delivery times during this period if out of stock on an item as in this case. We always give as much information to customers as possible with regards to stock status and delivery times to avoid any potential confusion. It would be extremely useful to know why you did not pick up on any of this to offer any insight as to where we can improve.