I ordered a fair few products from their website for the first time, despite all the reviews of bad quality and their cheapness. Delivery was fine, no problems there. Payment was also hassle free. The only problem I have is that some of the products don't live up to their standards as they do online. For example, one of the products I ordered was to come with a brush, which online looked a reasonable size. So I had no reason to buy one seperately. When it came I was surprised to see that the brush is in fact tiny! Not at all as it looked on their website.
On Friday 16th I ordered online a camera with accesories as part of a bundle. My desperation of wanting the camera as soon as possilble led me to choose Saturday delivery at the extra cost of £9.99. I waited in all day on Saturday from early in the morning until late into the evening, I figured I'd give it more time as it can be very busy and dangerous at this time of year with it nearing Christmas. Nothing came. So much for the Saturday delivery. I contacted them by email explaining the situation but no reply (however according to their website this should not have been the case). So I decided I'll give it till Moday and if nothing arrives I'll phone their customer service, hopefully they'd be more reliable than their email service. I came home in the late afternoon to find it had been delivered as my brother had signed for the package. So all was well but I still had that problem with the Saturday thing, I later discovered after lots of digging into their website that orders can only be delivered on a Saturday if it is ordered before 5pm on Friday. Turns out I was 25 minutes late for this offer, so it seems fair. But my problem is that they shouldn't have given me the OPTION to choose this delivery if they weren't going to send it out.
Think wisely before choosing to shop with Jessops, all in all they're okay but according to other cases I think I got off lightly!
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