I ordered an i7-based music PC from Inta-Audio. Unfortunately, when it arrived, there seemed to be some kind of problem with one of the cards in the machine - could have been the graphics card, could have been the Firewire card. The guys at Inta-Audio were great. Their remote phone and online support was top-notch and, when we couldn't get to the bottom of the problem quickly, they arranged to have the machine collected, replace the suspected faulty parts and have it shipped back to me. However, when I said that I would actually prefer to have all the parts in the faulty machine replaced, they didn't bat an eyelid and agreed to build and configure an entire new system from scratch and just install it in the original case once they received the faulty unit back.
It took a couple of weeks for the new machine to arrive (since they were waiting on a particular part from their suppliers), but they kept me informed throughout the whole process and, when the new computer arrived, they had not only rebuilt the entire machine (as promised), but also upgraded some of the components free of charge (e.g. they fitted a better motherboard than the original). And the new system is great and working like a charm.
I was so impressed by the level of service I received that I actually ordered a new audio interface to go with the replacement system. They not only installed and configured the new interface before sending it along with the new PC, but they had done all of the necessary software and firmware updates that were required, so it was just a case of taking everything out of the boxing and plugging it in.
I would definitely shop at Inta-Audio again in the future. Great products, great service and first-rate support if anything should happen to go awry. Three relatively simple things, but they're the absolute core of being a good business and, in my experience, Inta-Audio are good.
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